Registration Q&A

Q: I just want to convert files, do I need to register?
A: No, registration is required only if you want to use the Kool Messenger section. The Kool Converter section is open and not subject to registration.

Q: I can't find my own country in the registration form, why?
A: Kool Messenger is available as a beta test to users from the USA, UK , France, Germany, Spain, Italy. However, we plan to extend the service in the future, so make sure you check from time to time.

Q: Why are you asking my mobile number?
A: We require you to give us a mobile number because that will be used as "sender" when you send out SMS (unless you decide to use a text label instead).

Q: The form will not take my mobile, what format should I use?
A: Type in your mobile number as a single string (no dashes, no spaces) and remember the international code format. Example: +16175554123

PDF to DOC conversion: known issues

If you don't receive any answer when trying to convert from PDF to DOC (RTF) or you receive a doc file containing either blank or non-editable pages, then make sure you read what follows:

• PDF to DOC conversion usually produces much larger files then the originals. If you receive NO answer at all from Kool Converter, it may be that your output files were too large to be handled via e-mail. In this case, try our web upload / download procedure, in place of the e-mail conversion, so that you can be sure you get your files by downloading them when the conversion process is over.

• Our usual PDF to DOC conversion rate is pretty good, but there are cases where we’re still not able to successfully turn PDFs back into DOC, such as scanner generated images or PDFs that were created by professional graphic editors with some kind of built-in protection, as to avoid further manipulations.

We're working hard to reduce these issues, thank you for your patience!

NEW! Kool Messenger

Did you know there's a whole new section in Koolwire called Kool Messenger? No?, well, check it out! If you live in the USA, UK, France, Germany, Spain or Italy, you can send SMS messages and pre-recorded telephone calls to your business contacts and friends from the web.

Register now: there's a free 5 Euro bonus for you!

New: send SMS from your iGoogle page!
It is now possible to incorporate the KOOL SMS gadget into your personal Google page. Just login, type-in the recipient's number and message and hit send!


To add Kool SMS to your personal Google page, click here.

What about my files? Are they safe?

Trust us! We do not keep copies of your files on our servers. We save them on our servers only for the time needed to perform the conversion task (seconds) and we delete them immediately after.

New conversion formats and features!

The Koolwire conversion engine has been recently upgraded! Here are the major news:

1. PDF conversion has been extended to Microsoft Office 2007 and MS Project files: pdf@koolwire.com
   
2. Convert your PDF files to an editable RTF (Rich Text Files) format: doc@koolwire.com
   
3. Convert your Mp3 files in to Wav: wav@koolwire.com
   
4. Convert your Wav files to Mp3: mp3@koolwire.com

On top of this, if the size of your files is too big to be handled via e-mail, you can upload / download from our website. Check us out on www.koolwire.com !